Privacy Policy

1. Information we collect

• Customer/contact details such as name, registered mobile number, login email, pickup/delivery address, PIN code and shifting date.
• Move information such as service type, inventory, quantity, CFT/weight estimates, access conditions, route and special handling requirements.
• Booking/payment information such as quotations, booking numbers, invoices, GST details when provided, payment status and payment/refund references.
• Service proof such as OTP verification, photos/videos, package counts, POD/signature, damage/shortage evidence and claim documents.
• Location data when enabled for route selection, driver/live vehicle tracking and ETA.
• AI enquiry, support-ticket and claim messages and uploaded evidence.
• Technical/session information needed to operate and secure the website/app.

2. How we use information

• To prepare estimates, confirm bookings, arrange packing/transport and complete delivery.
• To communicate quotations, OTPs, booking updates, invoices, payment status, support and claim updates.
• To verify identity, protect accounts and prevent unauthorized access.
• To calculate route, capacity, CFT/weight, ETA and operational requirements.
• To investigate complaints, claims, payment/refund issues and service disputes.
• To maintain accounting, tax, legal and operational records.

3. AI enquiry and human support

General AI enquiry may provide moving-service guidance. Booking-specific answers may require an authenticated customer session. AI can use the enquiry and relevant booking data to answer service questions or guide a claim. AI does not make the final decision on damage/shortage claims; authorized human/admin staff make claim decisions. An AI enquiry can be escalated to human support, in which case relevant context may be stored with the support ticket.

4. Sharing of information

Information may be shared with assigned drivers/crew, transport partners and service providers only as reasonably needed to perform the move; with payment, banking/UPI, messaging, email/SMS, map/location, hosting or other technology providers when used; and with advisers or authorities where required for tax, legal, claim or regulatory purposes. Customer booking information is not intended to be made public.

5. Location and live tracking

Location access is used only when a feature needs it, such as route selection, driver GPS, live vehicle tracking or ETA. Availability depends on device permission, network/GPS conditions and whether tracking is active.

6. Photos, documents and claim evidence

Uploaded photos, videos, signatures, LR/GR/challan, invoices and claim evidence may be stored with the booking or claim record. Please upload only information reasonably required for the move, delivery, payment or claim.

7. Account and security

Customer accounts use login email and password. Account activation or changes may require password verification, OTP verification or booking/mobile matching. Reasonable security measures are used, but no internet or electronic-storage system can be guaranteed to be completely secure.

8. Retention

Information is retained for as long as reasonably needed to provide services, maintain booking history, handle support/claims and meet invoice, GST, accounting, legal, fraud-prevention or dispute requirements.

9. Browser/app storage and third parties

The website/app may use local storage or similar mechanisms for session state, theme preference, PWA installation and essential functionality. Third-party services used for maps, messaging, payments or other integrations may have their own privacy policies.

10. Your choices

You may update supported account details through available verification flows and may contact NexShift to request correction, ask a privacy question or request deletion/closure where legally and operationally permitted. Device permissions can be controlled from browser/device settings.

11. Children

The platform is intended for customers arranging relocation or related logistics and is not designed to knowingly collect personal information directly from children for independent use.

12. Policy updates

The policy may be updated when services, legal requirements or data practices change. The current version will remain available at https://nexshiftpackers.com/privacy-policy.